Problem Solvers PROMISE

At Nector, respect and kindness are the foundation of our community. Every interaction, whether between a user and a Professional or Professional to Professional, must reflect these values. Without them, trust cannot exist.

Most marketplaces stop once the connection is made. We go further. Our goal is not only to match you with the right Professional but to support your success throughout the relationship. That is why we created the Problem Solvers Help Desk.

When challenges arise, you should not feel the weight of resolving them on your own. Nor should Professionals feel that their reputation rests solely on a single dispute. Instead, Nector steps in. We take on the responsibility of reviewing the situation with fairness, listening carefully to both sides, and determining where accountability lies.

This process is about more than resolving a problem. It ensures that both users and Professionals act in alignment with Nector’s values. Professionals must uphold the standards of the Nector Network, and users must act with the highest integrity in every interaction. Freedom to choose who you work with comes with the responsibility to treat others honestly, fairly, and with respect.

By turning first to the Problem Solvers Help Desk, you help us protect the integrity of the community, strengthen trust on all sides, and create an environment where success is the only choice. 

*To access our Problem Solvers Help Desk, please utilize the feature available within our app.